Learn Ealing continues to deliver courses face-to-face and through its online offer. We will deliver lessons and support learners through the use of Google Education suite, Zoom, Skype and other digital platforms.
Our 2026-2027 Prospectus is now available. Click here
To participate in online classes you will need an email address, a reliable internet connection, a computer/laptop/tablet/mobile phone with fully updated browser (preferably Google Chrome). Your device will need a microphone and preferably a camera.
Click on the links below for videos on how to join online classes using:
Career Starters-Customer Service Care
Course Summary
Code: PHSE1007TL
Starting: Wednesday 16 September 2026
Duration: 13 sessions over 13 week(s)
Time: 12:30
Location: Perceval House
Cost: £0.00 to £15.00
Description
This course helps you develop customer service skills for working in care. You will learn how to communicate with people, provide support and work as part of a team. This will prepare you for roles in health and social care.
Aim
This course prepares learners for entering the workplace by developing basic skills, knowledge, and confidence linked to specific industries.
Suitability and entry requirements
Suitable for learners at Entry 2-Entry 3 level who are interested in starting a career or exploring job opportunities.
An initial assessment may be completed.
What you will learn on this course
You will learn about:
The basics of working in your chosen sector
Employer expectations and workplace behaviour
Communication and teamwork skills
Health, safety and industry awareness
How you will learn on this course
You will learn through:
Practical activities and group work
Sector-based case studies
Role play and discussions
Tutor support and feedback
Progression routes
After this course, you may progress to:
Further sector-specific training
Employability or vocational courses
Volunteering, work experience or employment
Time and duration
Start Date: 16 September 2026
Start Time: 12:30
Day: Wednesday Afternoon
First Lesson Duration: 02:00
Total Weeks: 13
Location
Perceval House
Perceval House
14-16 LONDON BOROUGH OF EALING
UXBRIDGE ROAD
EALING W5 2HL